Last Updated: 01-06-2026

Overview

At Opuln, we strive to ensure customer satisfaction while maintaining strict quality and hygiene standards for our products. This Return, Refund & Cancellation Policy explains the conditions under which cancellations, refunds, and exchanges may be requested.

Opuln is a brand owned and operated by Unik E-Services LLP.

By placing an order on our website, you acknowledge and agree to the terms outlined in this policy.

Important Notice

Refund requests must be reported within 24 hours of successful delivery.

After 24 hours from delivery:

• No refund requests will be accepted.
• Eligible products may only be exchanged within 14 days of delivery.
• All requests remain subject to verification and approval by Opuln.

Order Cancellation

Cancellation Before Shipment

Orders may be cancelled free of charge before they are packed or dispatched.

If payment has already been received, a full refund will be processed to the original payment method.

Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled.

Customers may request a refund or exchange only in accordance with the terms of this policy.

Refund Eligibility

Refund requests must be submitted within 24 hours of successful delivery.

Refunds may be considered only under the following circumstances:

• Product received is damaged during transit.
• Product received is defective upon delivery.
• Wrong product has been delivered.
• Product received is materially different from the item ordered.

To initiate a refund request, customers must provide:

• Order Number
• Clear photographs of the product
• Images of the packaging
• Unboxing video (recommended and may be required for verification)

All refund claims are subject to verification by Opuln.

No Refund After 24 Hours

After the expiry of 24 hours from the recorded delivery time, no refund requests shall be accepted.

No cash refund, bank refund, payment reversal, wallet credit, or store credit will be issued after the 24-hour refund period has elapsed.

Customers are advised to inspect products immediately upon delivery.

Exchange Policy

Eligible products may be exchanged within 14 days from the date of delivery under the following circumstances:

• Manufacturing defects
• Wrong product delivered
• Size-related issues
• Product damaged during transit
• Verified product quality issues

To qualify for an exchange:

• The product must be returned in its original packaging.
• All tags, labels, manuals, and accessories must be included.
• The product must not show signs of misuse, abuse, alteration, or excessive wear.

Replacement products will be dispatched after successful inspection and approval of the returned item.

Non-Returnable and Non-Refundable Products

For hygiene, safety, and healthcare reasons, the following products are not eligible for return or refund once opened, used, worn, washed, altered, or damaged by the customer:

• Orthopedic supports and braces
• Compression garments
• Healthcare and wellness products
• Personal-use medical accessories
• Products showing signs of usage
• Clearance, liquidation, or special sale items

Such products may only qualify for replacement in case of verified manufacturing defects reported within the applicable exchange period.

Damaged, Defective, or Incorrect Products

Customers must report any damaged, defective, or incorrect products within 24 hours of delivery.

Claims should include:

• Order number
• Product photographs
• Packaging photographs
• Unboxing video whenever available

Failure to report within the specified period may result in rejection of the claim.

Return Shipping

Where a claim is approved due to:

• Manufacturing defects
• Transit damage
• Wrong item delivered

Opuln may arrange reverse pickup or bear reasonable return shipping costs.

For other approved exchanges, customers may be responsible for return shipping charges.

Refused Deliveries

If a customer refuses delivery without a valid reason or fails to accept delivery after multiple courier attempts, any refund approved by Opuln may be adjusted to account for shipping, handling, and return logistics expenses incurred.

Fraud Prevention

To protect customers and maintain fair business practices, Opuln reserves the right to:

• Verify all claims and supporting documents.
• Request additional information.
• Reject fraudulent or abusive requests.
• Restrict future transactions from accounts exhibiting suspicious activity.

Limitation of Liability

Opuln’s liability for any approved claim shall be limited to the purchase value of the affected product.

We shall not be liable for any indirect, incidental, special, or consequential losses arising from product usage, delayed claims, or rejected claims.

Contact Us

For cancellation, refund, return, or exchange-related assistance, please contact:

Unik E-Services LLP
Operating Brand: Opuln

Email: support@opuln.com
Phone: +91 9330452521

Address:
E/26, Rabindrapally, Brahmapur,
Kolkata – 700096,
West Bengal, India

Legal Notice

Opuln is a brand owned and operated by Unik E-Services LLP. All references to “Opuln”, “we”, “our”, or “us” in this Return, Refund & Cancellation Policy refer to Unik E-Services LLP unless otherwise specified.