Last Updated: 01-06-2026

Overview

This Shipping & Delivery Policy outlines the terms and conditions governing the shipment and delivery of products purchased from Opuln.

Opuln is a brand owned and operated by Unik E-Services LLP. We strive to ensure that all orders are processed and delivered efficiently and securely.

Order Processing

Orders are typically processed within 1-3 business days after successful payment confirmation.

Orders placed on weekends, public holidays, or during promotional events may require additional processing time.

Once your order is processed and dispatched, you will receive a confirmation notification along with tracking details, where applicable.

Shipping Coverage

We currently deliver to most serviceable locations across India through our trusted logistics and courier partners.

Delivery availability may vary depending on the destination pin code and courier service coverage.

Estimated Delivery Time

Estimated delivery timelines are as follows:

Delivery timelines are estimates and may vary due to operational circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before order confirmation.

From time to time, Opuln may offer free shipping promotions on eligible products or orders.

Shipping charges are non-refundable unless required by applicable law or expressly approved by Opuln.

Order Tracking

Customers will receive shipment tracking details via email, SMS, WhatsApp, or other available communication channels once the order has been dispatched.

Tracking updates are subject to courier partner systems and may occasionally experience delays.

Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

• Weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Transport disruptions
• Courier operational issues
• High order volumes

Opuln shall not be held liable for delays caused by such events.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of order placement.

Opuln shall not be responsible for delivery failures, delays, or additional charges resulting from:

• Incorrect addresses
• Incomplete addresses
• Incorrect phone numbers
• Failure to receive delivery attempts

Any reshipping costs arising from such circumstances may be borne by the customer.

Failed Delivery Attempts

Courier partners generally make multiple delivery attempts before returning a shipment.

If delivery cannot be completed due to customer unavailability, incorrect information, or refusal to accept delivery, the order may be returned to our facility.

In such cases, additional shipping charges may apply for re-dispatch.

Damaged or Tampered Packages

Customers are advised to inspect packages at the time of delivery.

If a package appears visibly damaged, tampered with, or opened, customers should:

• Refuse delivery where possible, or
• Record clear photographs and videos immediately upon receipt, and
• Contact our support team within 24 hours of delivery.

Failure to report such issues promptly may affect eligibility for resolution.

Delivery Confirmation

An order shall be considered successfully delivered when:

• Delivery confirmation is provided by the courier partner, or
• The package is received at the shipping address provided during checkout.

Risk of loss and ownership of products transfer to the customer upon successful delivery.

Contact Us

For any shipping-related queries, please contact:

Unik E-Services LLP
Operating Brand: Opuln

Email: support@opuln.com
Phone: +91 9330452521

Address:
E/26, Rabindrapally, Brahmapur,
Kolkata – 700096,
West Bengal, India

Legal Notice

Opuln is a brand owned and operated by Unik E-Services LLP. All references to “Opuln”, “we”, “our”, or “us” in this Shipping & Delivery Policy refer to Unik E-Services LLP unless otherwise specified.